The mail server has been hiccuping and generally not working properly - or at all - for months now. Sigh

However ... because you've saved the password on your home device, you can reset it without an email and without needing to remember your current password

On the Edit Email & Password page, click the "Enter your present password to continue" box .. your browser will give a pop-up with your saved password (as a string of dots). Select it, then proceed to enter a new password, confirm the new password, then Save Changes. That's it, you're good to go and can use the new password to log on from work


Hope that helps


Doreen