PR, one of my favorite trainers, Jim Rohn, used to say that there are really only about 10 really nasty people in the world, but that they get around.

He'd say, in this great voice of his, "So, when you deal with one of them, say to yourself, "Hmmmm. I've met you before!"

It always cracked me up. And, you know, I do that. Instead of being angry, it makes you laugh!